Return Policy

*All sales final*

It is always our intention to stand behind our products, and to deal fairly with our customers. We also need to set reasonable expectations, protections, and procedures for our company, staff, and customers. Keeping these considerations in mind, we have set our return policy as follows:


How to arrange for a return/exchange: Please contact customer service at hi@nymphnyc.com. When emailing us please be sure to include your order number, full name, and reason for return.

All returns must include their original packaging, paperwork, manuals, and accessories. Incomplete returns may result in the package being returned to you. Items being returned should be sent with either a trackable shipping method or one that provides confirmation of delivery. Please be sure to write your order number on the outside of your package. Conditions: Due to the nature of our products, and to ensure the health and safety of our customers and staff, we cannot accept returns or exchanges on any item designed to come in contact with the genitals or bodily fluids (saliva, semen, urine, blood, etc.). Once these types of items leave our warehouse they are considered used and unsalable. Returns or exchanges of these types of items will only be accepted in the case of a damaged or defective product upon which we must have proof of and review.

*Note: New shipping charges will be billed to the original credit card used on all exchanges, unless the exchange resulted from our error.

We are able to update our privacy policy at any time. The customer agrees that it is their responsibility to read and review our privacy policy often in order to follow our guidelines and rules. When on our website and/or purchasing from us, you signify your acceptance of our policy and FAQ answers.